Today’s society is immersed in a process of transformation, with the advent of the Internet and the increasingly consistent use of technological resources revolutionizing the way we organize, work, relate, and learn. This requires the human being to be trained in their competencies, innovate, and undertake tasks through constant updating. As an administrative unit that centralizes, coordinates, organizes, serves, archives, and keeps all documentation related to the teaching staff, students, and activities relating to the entire university, the Secretariat- General has the task of providing the necessary platform in conjunction with the Academic Viceroyalty, the Research and Postgraduate Vice-Rectorate, and the academic units so that the processes of admission, permanence, and promotion of students are carried out properly. For this reason, the objective was set to analyze information and communication technologies (ICTs) and their transcendence in the academic and administrative management of the General Secretariat of The Autonomous University of Chiriquí. A descriptive, explanatory study, focusing on mixed research and considering the combination of qualitative and quantitative methods, studied the variables of academic management, administrative management, and information and communication technologies in a population consisting of 10,017 students, 721 faculty members, 11 administrative secretaries, 33 administrative officers of the Secretariat-General, and one associate officer of the Viceroyalty. The statistical analysis showed that the perception, user expectations, and benefits of the service are satisfactory. However, manual and automated processes are currently being carried out, which does not allow the development of processes to be the most appropriate to carry out efficient, effective, and timely procedures in the different functions that are performed. Therefore, the educational manager of the General Secretariat must make assertive decisions that will favor the processes that will be decisive not only in the unit but in all the assistant deans and academic units that complement it, automating all processes in a quality internet service, as well as the implementation of training days for its staff on topics specific to the unit and the programs used by the staff, not forgetting to make known the respective procedures of the procedures to students, teachers, and administrative staff of the different academic units.