General objective: Analyze the pathologies treated and transferred by the Single Emergency Management System 9-1-1 at the Bugaba launch site between May-June 2018. Methodology: Quantitative, descriptive, cross-sectional, retrospective study. The measurement was carried out by means of a data collection form made up of six sections. The sample was calculated using the finite population formula and consisted of N = 135 persons. Data processing was carried out according to the pathologies most frequently treated, and the statistical program Epi InfoTM version 7.2.0.1 was used. Results: The pathology mainly attended and transferred is that corresponding to non-specific problems or sick person. The 57.77% of the patients were male. Of the users, 29.62% were between 18 and 30 years of age, the main reason for prehospital care was under the code of sick person 27.40%. The most common pathologic antecedent found was arterial hypertension, with 23.70%, followed by with heart disease 8.88%. The main symptom was pain with 39.25% and 76.30% were transferred to a hospital center for definitive medical attention. Conclusions: The main reason for prehospital care was under the code of sick person, or non-specific problem (27.40%), followed closely by respiratory problems with 15.55%. Recommendations: Take this research as a basis for conducting similar studies in other geographical areas, with the aim of improving care by paramedical personnel and contributing to the well-being of users.